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2022-2023 General Catalog and Student Handbook > Student Handbook > Students’ Rights, Responsibilities and Judicial Procedures > IX. Student Complaints

IX. Student Complaints

Currently-enrolled students may wish to complain about an issue related to the College outside of formal, established grievance or appeals processes, including but not limited to curriculum, class scheduling, registration, financial aid, facilities, or faculty. In accordance with federal consumer information and accreditation requirements, all areas that receive and resolve such complaints will maintain a log of the complaints and their resolution. In such cases, the student initiates the following process:

1. The student submits a Student Complaint Form.
2. The complaint form is routed to the Associate Vice President of Academic and Student Services and assigned to the appropriate administrator based on the nature of the complaint.
3. The assigned administrator follows up with resolution to the complaint within five (5) business days.
4. The administrator’s response is final and is added to the official record of student complaints.