IT Support and Services, AAS

A25590I

program is available online

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Official Program Description registered with the NC Community College System:

The Information Technology (IT) curriculum prepares graduates for employment in the technology sector as designers, testers, support technicians, system administrators, developers, or programmers who use computer software and\or hardware to design, process, implement and manage information systems in specialties such as database services, security, business intelligence, healthcare informatics and others depending on the technical path selected within this curriculum.

Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.

Graduates should qualify for employment in entry-level positions with businesses, educational systems, and governmental agencies which rely on computer systems to design and manage information. The program will incorporate the competencies of industry-recognized certification exams.

Program Learning Outcomes

Upon completion of the IT Support and Services program, a graduate should be able to:

  • Solve common system-level problems using troubleshooting skills.
  • Configure and manage IT devices related to end-user computing. 
  • Complete a system support project from the definition phase through implementation. 

Degree Awarded

The Associate in Applied Science Degree – IT Support and Services is awarded by the College upon completion of this program.

Note

Students will need access to a computer to complete work outside the classroom. In addition to textbooks, students will be required to provide their own portable storage media, for most classes.

For More Information

The IT Support and Services program is in the Business and Computer Technologies Division. For more information, call (919) 739-6879, or visit us at our website at www.waynecc.edu.

 

First Semester

Course NumberTitleContact HoursCredits
ACA 111College Student Success
1

1

CTI 110Web, Programming, and Database, Foundation
4

3

CTS 115Information Systems Business Concepts
3

3

ENG 111Writing and Inquiry
3

3

NET 110Networking Concepts
4

3

Total Credit Hours:13

Second Semester

Course NumberTitleContact HoursCredits
CTI 120Network and Security Foundation
4

3

CTS 120Hardware/Software Support
5

3

DBA 110Database Concepts
5

3

NOS 120Linux/UNIX Single User
4

3

NOS 130Windows Single User
4

3

Total Credit Hours:15

Third Semester

Course NumberTitleContact HoursCredits
CIS 110Introduction to Computers
4

3

CTS 130Spreadsheet
4

3

Math Elective

3-4

Total Credit Hours:9-10

Fourth Semester

Course NumberTitleContact HoursCredits
CTS 155Tech Support Functions
4

3

CTS 220Advanced Hardware/Software Support
5

3

DBA 120Database Programming I
4

3

ENG 112Writing and Research in the Disciplines
3

3

NOS 230Windows Administration I
4

3

Total Credit Hours:15

Fifth Semester

Course NumberTitleContact HoursCredits
CTS 240Project Management
4

3

CTS 289System Support Project
5

3

Humanities/Fine Arts Elective
3

3

Major Elective

1

Social/Behavioral Science Elective
3

3

Total Credit Hours:13

Total Credit Hours: 65-66

Electives

Math Electives

Select one of the following:
Course NumberTitleContact HoursCredits
MAT 110Mathematical Measurement and Literacy
4

3

MAT 121Algebra/Trigonometry I
4

3

MAT 143Quantitative Literacy
4

3

MAT 171Precalculus Algebra
5

4

Major Elective

Select one of the following:
Course NumberTitleContact HoursCredits
WBL 110World of Work
1

1

WBL 111Work-Based Learning I
10

1

Humanities/Fine Arts Electives

Choose one course from the Humanities/Fine Arts list of Optional General Education Courses for AAS Programs.
Course NumberTitleContact HoursCredits

Social/Behavioral Science Electives

Choose one course from the Social/Behavioral Science list of Optional General Education Courses for AAS Programs.

Course NumberTitleContact HoursCredits